Outsourced Operations or Not, You Can Reduce Workload Automation Operating Costs with Terma’s AIOps Platform

February 21, 2019 1:18 pm Published by

There are various strategies companies pursue to remain ahead of the curve in a competitive marketplace. One strategy is to reduce operating costs, and a common way to do this is through outsourcing. When done correctly and for the right reasons, outsourcing IT operations teams can be an effective way to increase productivity and efficiency in a business. By handing over certain tasks and processes to an outside contractor, internal stakeholders are able to focus on more important activities that will help grow the business without sacrificing service levels or quality.

Unfortunately, these benefits become more difficult to achieve when outsourcing is combined with workload automation. The management of complex workload environments is already challenging, especially when there are multiple platforms and vendors involved and interdependent workload processes. With legacy job scheduling solutions in place, companies are faced with a lack of scheduler functionality. There is no predictive alerting, automated monitoring and reporting, or business process alignment, and companies are stuck funneling resources into inefficient workload management.

Additionally, with an aging workforce, many of the staff experts on the scheduling products are retiring and taking their breadth of knowledge with them. It’d be nice if transferring workload operations to outside experts could address these issues, but external service providers struggle with a lack of knowledge and skills too. Outsourcing can even create additional challenges which eliminate the cost savings pursued by outsourcing in the first place. Without the right tools and processes in place, there is often a communication gap between internal and external teams.

An obvious example of this is with DevOps. Workload automation requires both the developers who design and build the processes and the operation analysts who support them in real time. There is already a common lack of visibility into the complexities of a workload environment, which leads to not-so-fun guessing games about the root causes of problems that arise. Then you have two different teams who deal with the scheduling system from different perspectives. Add outsourcing into the equation, with teams across organizations, and workload management starts to look like a mess.

So what is there to be done? How can companies reduce their operating costs and simplify their workload management with as little frustration and miscommunication as possible? Terma Software believes there is a better way. The future of workload automation does not need to be stifled by the deficiencies in legacy scheduling systems. We developed our AIOps solution to fill in the gaps left by current vendors and to fundamentally alter the way people interact with their scheduling systems.

Our workload analytics product provides a common platform for developers, operators, and business application owners to communicate about their processes. TermaANALYTICS addresses the complexity created by multi-platform, multi-vendor, and cross-business workload processes by providing a single-pane-of-glass view across jobstreams, including those on workload platforms developed in-house. Our solution has empowered some of our customers to decrease operating costs by 50 percent, outsourcing not required. Contact us to learn more.

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This post was written by Jim Anderson

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