Need to Do More With Less

Business consistently becomes more complex and Operations face ongoing changes, unpredictable events, and changing demands by end users. And all of this happens at unprecedented speed. How can IT Operations & Management handle the complexity and pace of change?

We know that over the past several years, IT budgets have fallen dramatically. According to Gartner, they shrank 8.1 percent in 2009, and another 1.1 percent in 2010. Even though IT budgets have started growing again, they are still only at the level they were in 2005. As a result, IT operations teams are having to do more with less people and resources, while managing an increasing number of systems and also dealing with additional complexity. Increasing productivity while lowering costs is a challenging proposition – thus the need for ITOA.

Managing Enormous and Increasing Amounts of Data

System successes and system failures, and all underlying data is logged and saved as IT operations data all day long. But most of that data is raw and unstructured but is needed to manage operations successfully. Doing more with less requires a level of efficiency that requires complete visibility and intelligent management based on all that detailed data generated by IT systems.

Expect the Unexpected

The operations staff is ultimately responsible for the health of the entire business. Thus, understandably they resist changes that might introduce unpredictably within the IT infrastructure or applications. However, solving business problems requires creativity and flexibility to meet the changes dictated by business requirements. How do you embrace change, creativity and flexibility while guarding against unforeseen problems that can arise in production as a result? Often unplanned changes lie at the root of many failures. This then creates business and IT crises that need to be resolved quickly in order to avoid business losses.

The Emergence of IT Operations Analytics

Traditional approaches are not sufficient.  Very simply, monitoring software alone cannot address the problems Operations face.  If problems are not detected early on and resolved quickly, the result is downtime. Collecting data and filtering it to make it more understandable via a dashboard is certainly valuable, but it is not prescriptive.

A change in capabilities is needed where IT operations takes a proactive approach to service management. Because of the complexity of environments, huge volumes of IT data and changing processes in the environment, organizations need to have automation that is analytics driven. IT Operations Analytics provides the necessary insight buried in enormous quantities of complex data, and can provide the means by which IT operations teams can proactively determine risks, impacts, or the potential for outages.

Our solutions provide a new way for operations to proactively manage IT system performance and availability in complex and dynamic environments with less resources and greater speed. Let us show you how ITOA contributes both to the top and bottom line of any organization, reducing your operations costs and increasing business value through improved user experience and the reliability of business transactions.

Contact Technical Services to learn more:

Jim Anderson |