Maximizing the ROI of Workload Software Through Strategic Implementation and Management
September 6, 2018 3:50 pm
Companies purchase Terma products to address challenges inherent in their underlying workload processing. Terma products provide immediate out-of-the-box solutions to workload failures and inefficiencies, which would otherwise require months or years for companies to develop on their own. Nonetheless, customers most likely will not enjoy the full extent of the benefits of Terma broad software offerings if they do not strategically implement and manage them. Doing so requires a thorough understanding of both the software’s capabilities, as well as the objectives for using the software products to begin with.
A major Fortune 500 insurance company based in the US is one example of a customer that purchased Terma products but did not immediately take advantage of the complete benefits of Terma’s platform. This was because they did not fully understand how best to adopt Terma’s software and leverage the analytics that Terma products provide. The company’s management therefore turned to Terma for help, specifically in how to address inefficiencies in their workload automation processes.
A Formula to Help Companies Get the Most from Their Workload Platforms
To best meet their needs, Terma provided this insurance company with its value-added service offering, the Workload Service Model, which ensures that Terma products are being utilized by customers to their full extent, and maximizing ROI. Through their Workload Service Model, Terma helps companies develop best practices to optimize their workload environment without having to expend additional internal resources to implement or manage the process.
The Workload Service Model is a valuable complement to Terma software products because it offers not only technical, but also business solutions that will improve efficiency and facilitate software adoption. When providing the Workload Service Model, Terma staff aims first and foremost to understand the customer’s business and the relevant role of their workload processing. They then identify specific challenges associated with the workload environment as well as the distinct needs of different departments or teams. Through this data collection process, Terma is able to develop and implement customized, sustainable solutions and train their customers on how to best use these products in their unique context.
With this insurance company, Terma followed this process over several weeks. They conducted a detailed assessment of the company and its workload environment, identified discrete workload environment challenges, implemented the software, deployed it specific to the customer’s business unit and enterprise needs, and trained employees – all to ensure that the software would be effectively utilized and efficiently managed.
Terma’s Service Model Helps Fortune 500 Companies Reduce Failures and Enhance Efficiency
Once Terma introduced its Workload Service Model, the insurance company most importantly immediately reduced its number of workload failures. It also increased its workload efficiency in both the short and long term, due to the strategic planning and training Terma provided. Lastly, Terma provided customized solutions for the IT, operations, and management levels of the company, based on the specific needs of each group.
Another challenge Terma helped this company address was the challenge of visibility. This company, as with all other large companies, depends on batches of jobs to process huge amounts of information every day and it had been difficult to pinpoint the single job, or jobs, that were slowing things down. Through their Service Model, Terma engineers were able to precisely identify the specific operational delay causing the problem – all within 5 minutes of starting the batch run. Leveraging their findings, Terma then trained the IT team how to identify and remove the operational delay. This enhanced visibility led to a reduction in the number of failures, as well as improved efficiency, through Terma setting up the proper notifications that ensured smooth, efficient processing.
The benefits that the insurance company enjoyed came both from the technical solutions of Terma products and from the improved management that the Workload Service Model afforded. Terma trained stakeholders in how to manage alerts and how best to utilize Terma’s reports to use historical analysis to predict future issues. Terma helped to implement processes aimed at not only to identifying problems but also at escalating and resolving them. When Terma was finished, what once took the insurance company two hours and several employees to complete could now be finished in a matter of minutes by one employee alone.
“We reduced the failures immediately and decreased the amount of time and effort associated with other root cause analysis that was being taken by too many staff members,” said Jim Anderson, Vice President of Terma Software. “When they saw they were going to encounter a problem, they didn’t need 10 different people to deal with it. One person saw the problem, and a developer fixed it immediately.”
Based on this company’s success with the Terma Workload Service Model, they expanded the Workload Service Model from just one specific company department to a deployment throughout the entire company, so that then each department could manage their workload processing on their own. Staff members now understand not only how to get the most out of Terma’s suite of products, but also the business processes that help different teams best work together. After the insurance company implemented Terma’s Workload Service Model, they had a more efficient workload environment, better risk avoidance, and more resources to focus on their business.
“There was no ready way for them to surface those business challenges without our product in there. They had a lot of underlying problems in their workload environment and the Service Model helped them to realize the benefits of our software very quickly,” said Anderson.
To learn how Terma can help you get the most out of your workload software and environment with the Workload Service Model, contact Terma Software for more information.
About Terma Software
Terma Software has developed the industry’s most comprehensive platform for workload intelligence and the ability to leverage it to provide measurable predictive analytics. Terma’s products TermaVISION, TermaUNIFY, and TermaINSIGHT enable optimization of workload processing to help realize more value from Workload Automation tools by providing SLA management, forecasting, predictive analytics, prescriptive actions and reporting through analytics, Artificial Intelligence (AI), and Machine Learning. The products ensure that companies can lower their costs and improve the reliability and performance of mission-critical workload processes. Terma supports any job scheduler, including IBM Workload Scheduler (IWS), CA AutoSys, CA7, and Tidal Workload Automation. Terma is the only supplier of management solutions in cross-vendor and cross-platform scheduling environments providing a single perspective (aka single pane of glass) into the environment. The products are available on-premise or SaaS. For more information or to arrange an overview of the solution, contact Jim Anderson, Vice President at Terma Software. Jim can be reached by email at Jim@TermaLabs.com, or www.termasoftware.com.